New support request

Tell us what’s happening.

Clear details help IT respond sooner. Fields marked with an asterisk are required.

Your contact information

Tell us who needs help and where you are working.

Name Work email IT will use this address for request updates. Department Location Telephone / extension (optional)

Problem or request details

Describe what you need, what happened, and anything you already tried.

Category Choose the closest match; IT can correct it during triage. Asset or device name (optional)Usually shown on an IT label or in the device settings. Subject 0 / 180 characters Problem / request description Do not include passwords, banking details, or other secrets.0 / 10,000 characters

Add screenshots or supporting filesOptional · up to 5 files · 10.0 MB each Allowed: PDF, TXT, CSV, PNG, JPG, JPEG, GIF, DOC, DOCX, XLS, XLSX. Files are verified by the server and stored privately. No files selected.

Impact and urgency

IT uses these answers to suggest an initial priority. A technician will confirm it during triage.

Who is affected?

Choose the widest group that is currently experiencing the same issue.

Just meOnly your own work is affected. Several employeesMore than one employee has the same issue. A department or locationA whole team, programme, or work location is affected. Organisation-wideThe issue is affecting Pathways across the organisation.

Is work completely blocked?

Choose Yes only when there is no reasonable way to continue the affected work.

Yes — completely blockedThe affected work cannot continue. No — work can continueThere is a workaround or the work is only partly affected.

Urgency explanation (optional)This gives IT useful context; employees do not choose Critical priority directly.0 / 1,000 characters

Priority is calculated securely.The server combines the reported impact and blockage. IT can adjust the result after reviewing the request.

Private by designAfter submitting, save the private access link. A ticket number alone cannot reveal your request.